Notice: An issue where in-game text loads in as “Unknown” after updates

Hello, this is Project Moon.

We have recently identified an issue where, after updates, texts in the in-game content load in as “Unknown.”

Please continue reading to view further information regarding this issue and our future measures regarding it.

[ Issue ]– An issue where, after updates, texts in the newly updated content load in placeholder texts such as “Unknown” or “RawDesc 없음”.

[ Cause & Solution ]– We have so far identified two issues that may cause this to happen.

1. (PC) If you are using the Custom Language Mod function, any text not present in the custom mod folder will load in as “Unknown” or “RawDesc 없음”(for new Identities or E.G.O descriptions).
: In this case, if the new content update texts are not yet present in your game folder, please disable the Custom Language mod and try again.

2. (PC, Mobile) A resource download error could cause the text to load incorrectly.
: In this case, please close the game completely and start again. Click(or touch) the title screen to see if there are any remaining resources to be downloaded.

[ Future Measures ]– We will improve the in-game functionality so that, even if players are using the Custom Translation Mod, and even if the said mod does not yet have the updated text files, the in-game text would load in properly.
– We will review the resource download logic with greater detail to reduce the frequency of this issue.

We sincerely apologize for the inconvenience.